Sprinklr Service: AI Contact Center Platform for Omnichannel CX

“Sprinklr has given us additional capacity and driven results we couldn’t have achieved internally. We connect more with our customers and learn from them daily, and that makes 3M a better company.” To access the full and detailed list of integrations, visit the Sprinklr platform integration page. Ensure the right agents handle the right cases at the right time with reliable forecasting and strategic scheduling. Sprinklr AI automatically classifies incoming queries by intent, urgency and sentiment. Interact with our product experts and discover solutions tailored to your business needs.

Built for speed and scale, for enterprise-grade listening

• Manage every ad campaign across 30+ channels from one dashboard and boost ROAS with real-time ad optimization.
• Bring your teams, tools, data and channels together on a single platform — so every customer interaction is personalized, secure, and deeply integrated with your ecosystem.
• Use rich social data to unlock real business impact across marketing, sales, service and product.
• Sprinklr marketplace integrations include 70+ OOTB connectors with CRMs, CDPs, DAMs, Data Visualization, and with other enterprise platforms like Microsoft, Salesforce, Adobe, Google, Oracle, SAP, and ServiceNow.
• Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback.
• With Sprinklr Copilot, you can access it all with a simple, conversational interface.

These integrations allow teams to unify customer insights, automate content workflows, and align reporting across functions. Sprinklr sets the standard for social media compliance with granular access controls, built-in audit trails, and automated approval workflows — all trusted by the world’s most regulated industries. Only Sprinklr offers the depth of workflow customization that global enterprises require — from custom rules to role-based experiences tailored by brand, geography or business unit.

Gain a comprehensive measure of your earned media — and connect stories across social and news channels — by using Sprinklr’s proprietary AI engine to monitor and analyze media coverage. Analyze every conversation instantly to surface the best suggestions, predictions, and warnings agents need to improve productivity — and solve customer issues faster. Set the benchmark with every touchpoint, so your brand becomes the last best experience your customers have anywhere. Sprinklr’s AI-native solutions help you craft experiences that feel personal, unforgettable, and worth coming back for.

Publishing and Engagement

• Get real-time industry, customer and competitor insights from millions of data sources.
• Sprinklr Service, as an AI-native CCaaS (Contact Center as a Service) platform, helps enterprises simplify operations and elevate customer service.
• Capture 360-degree customer feedback to uncover business-critical insights in real time, and act with empathy and precision.
• Only Sprinklr offers the depth of workflow customization that global enterprises require — from custom rules to role-based experiences tailored by brand, geography or business unit.

Deploy enterprise-validated GenAI models instantly across your contact center to boost agent productivity and customer satisfaction. Uncover real stories of how industry leaders are redefining customer experiences with Sprinklr. Global social media teams face challenges like inconsistent messaging, time zone delays, and complex compliance requirements. Trained on 2,000+ models, Sprinklr’s industry-specific, multilingual AI automates insights, publishing, engagement, governance and analytics. With Sprinklr Copilot, you can access it all with a simple, conversational interface.

The first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise. Increase the ROI of your content with AI-powered integrated insights and reuse; save time by enabling agile marketing with automated workflows; and manage brand risk with enterprise governance. Leverage AI to gather actionable data on how customers feel about your products — surfacing insights from reviews, social channels, or any data source with SKU- or brand-level feedback. Improve cross-platform customer experiences and reduce agent caseloads by letting customers share knowledge in digital communities — which you can customize and quickly How to Invest in Index Funds moderate, all in a single application. Maintain a single, context-rich conversation across 30+ channels — and add new ones effortlessly with unified data models.

While Unified-CXM is an emerging category, Sprinklr is leading the way — helping the world’s top enterprises deliver extraordinary experiences at scale. Unlock AI-powered, real-time contact center analytics — and uncover the actionable insights to trigger improvements in proactive customer care and reduce inbound contact volume. Equip your global teams with extensive customizability and seamless integration with your existing tech stack. Built for enterprises, our Unified-CXM platform scales effortlessly as your needs evolve. Sprinklr Service, as an AI-native CCaaS (Contact Center as a Service) platform, helps enterprises simplify operations and elevate customer service.

Analyze the performance of posts, engagement of audiences, and key characteristics of content against competitors or other best-in-class brands — including which of your competitors’ messages lead the pack and why. Get comprehensive and accurate insights with real-time data categorization and reporting without sampling. Sprinklr’s Marketplace offers many more connectors (e.g., Oracle, SAP Ariba, SAP Service Cloud) along with a robust API layer. Deliver personalized support with AI assistance, driving low-effort resolutions and higher satisfaction across every channel. Deploy AI Agents to instantly complete routine tasks, gather context and handle FAQs.

Automatically surface themes, trends and anomalies from billions of data points with Sprinklr AI. Drive greater efficiency with granular and actionable insights powered by generative AI. Auto-evaluate every interaction with AI to generate agent insights across performance and compliance parameters. Deploy AI to facilitate agent enablement and automate workflows, ensuring your agents stay empowered and efficient to deliver exceptional CX.

Redefining the world’s ability to make every customer experience extraordinary

Meet our visionary leadership team — a collective force driving CX innovation, fostering collaboration, and steering our company towards unparalleled success. AI is deeply woven into the fabric of the Sprinklr platform, delivering accurate and trusted results. Sprinklr provides a robust list of RESTful web service APIs to integrate data and execute processes with any external system. Developers can also create applications to interact directly with Sprinklr by signing up on the developer portal.

SOCIAL MEDIA MANAGEMENT PLATFORM

Empower contact center agents with AI-driven guidance by surfacing potential resolutions, summarizing cases, suggesting replies, and automating tasks for faster, more accurate resolutions. Forrester evaluated the seven most significant social suites, rating Sprinklr as a leader in current capabilities and the only vendor to be scored 5/5 for social media management. Turn social into a revenue driver with a personalized chat-based commerce experience. Manage every ad campaign across 30+ channels from one dashboard and boost ROAS with real-time ad optimization. Get real-time industry, customer and competitor insights from millions of data sources. Get context-rich, AI-powered replies and automate responses to engage effectively.

Leverage standard out-of-the-box connectors, or build custom integrations using developer-friendly REST APIs. “It (Sprinklr) was the only platform robust enough to serve our needs as a global organization and innovative enough to keep up with our aspirations for social.” Customers have the ability to store Sprinklr’s platform data for a rolling 12-, 36-, or 84-months to meet operational or regulatory compliance needs for Account or Listening data. Create and deploy custom artificial intelligence models, validate predictions of existing models, and retrain them accordingly. Monitor real-time performance across your contact center with full visibility into key metrics through Sprinklr’s Service Command Center. Effortlessly troubleshoot complex issues with step-by-step instructions built into GenAI bots and live chat.

Deliver omnichannel customer support with agentic workflows, always-on AI assistants, and intelligent human-AI collaboration. Unlock in-depth insights with the combined power of Sprinklr’s specialized AI and Generative AI. Get insights faster with industry-best accuracy across sentiment, emotions, entity identification and text classification. Now, no matter how customers move between touchpoints, your team can see every conversation and stay in sync, helping them respond and resolve faster, and with more context.

Streamline global operations, power full-funnel customer journeys and drive conversions. Use rich social data to unlock real business impact across marketing, sales, service and product. Bring your teams, tools, data and channels together on a single platform — so every customer interaction is personalized, secure, and deeply integrated with your ecosystem.

Discover trending topics, sentiment shifts, competitive insights and product feedback in real time across 100+ languages. Sprinklr is the only platform that offers out-of-the-box support for 30+ social and messaging channels. With the ease of adding new channels quickly, teams never have to worry about missing conversations that matter.

Empower agents with real-time, context-aware guidance — all from a single platform. Unify your customer-facing teams — from marketing and service to CX — to enable seamless collaboration and deliver connected experiences at scale. Sprinklr is built for enterprise complexity, offering deep customization, scalable governance, and seamless coordination across global teams. Its flexible workflows and compliance controls support consistent brand experiences and collaboration across departments. Independent studies report up to 327% ROI and $6.98M in business benefits over three years.

Unify fragmented interactions across 30+ voice, social and digital channels with an AI-native customer experience platform. Bring social listening, publishing, engagement, commerce, advertising, customer service, and advocacy into one unified platform. Streamline collaboration and governance across teams, markets and brands with complete visibility and control.

Factor in customer context, intent, and agent skills to ensure faster, more accurate resolutions across channels. Uncover their strengths and improvement areas, and deliver targeted coaching for continuous growth. Sprinklr AI powers every step of the customer service journey, helping you deliver extraordinary CX at scale. Uncover the true voice of your customer by combining insights from surveys, social listening, and more — extending beyond contact center cases to elevate service quality.